GENERAL TERMS AND CONDITIONS OF USE OF THE WEBSITE GENERAL CONDITIONS OF SALE
Welcome to www.jewelry.annagav.com , www.jewellery.annagav.com , www.korut.annagav.com website (hereinafter the “Website”).
1. General Provisions
The present www.jewelry.annagav.com , www.jewellery.annagav.com , www.korut.annagav.com (hereinafter Site) is owned by ANNA GAV jewelry and is operated by Anna Gav, with the registered address Mikkolantie 1 A, 00640 Helsinki, Finland, VAT no: FI–17118531.
The present general terms and conditions (hereinafter Terms and Conditions) regulate the relationship between the Customer (hereinafter the Customer) and ANNA GAV (hereinafter referred to as Parties) for the purchase of the ANNA GAV products (hereinafter Products) available on the Site.
Access to the online boutique is permitted exclusively to the Customers, as defined below, who reside in Finland and other EU countries.
The Customer is requested to carefully read the general terms and conditions of the present Terms and Conditions that are made available on the Site, in order to allow the Customer to print and save these Terms and Conditions for future reference.
ANNA GAV reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order, or if ANNA GAV has reasonable cause to suspect that such customer has violated these Terms and Conditions, or is engaged in any fraudulent activity or for any other legitimate cause.
All the purchase agreements entered into with ANNA GAV by accessing the Site are governed by Finnish law.
2. User Age
2.1 The Services are generally not intended for persons under the age of eighteen (18) years (or the age of majority of the individual's relevant country). If you are under this age, please do not register for, or subscribe to, the Services. If we learn that you are under eighteen (18) years of age or any other majority age in your country (or fraudulently misrepresented your age during the registration process, if applicable), we will promptly cancel your registration, or subscription, if any, and stop providing you with the Services.
3. Registration and Subscription to the Services
3.1 You may register for, or subscribe to, our Services as available from time to time on the Website.
3.2 When registering for, or subscribing to our Services you must provide accurate and true information. In the event of any change in the information you provided upon your registration or subscription, you agree to promptly inform us to ensure that you will receive our messages and that we will not in error contact third parties.
3.3 If you registered for a Service requiring prior authentication (e.g. Account, Wish list), you agree to notify us immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account attributable to you or by default in protection of your password.
4. Duration and Termination
4.1 Your registration for, or subscription to, one or more Services will be effective upon successful completion of the registration or subscription process.
4.3 You may terminate your registration for, or subscription to, the Website at any time at your sole discretion without reason, by sending an e-mail to email@example.com. We will confirm to you the cancellation of your registration or subscription.
5. Intellectual property rights
5.1 The terms " Website" and "material" refer, respectively, by way of example, to the software design, implementation and use of the Website, the layout, structure and organization of the contents of the Website, and to any material reproduced therein and / or made available to the public, including inparticular the collection and organization of data and information, photographs, images, illustrations, texts, video clips, musical compositions, audio clips, designs, devices, logos, trademarks, distinctive elements so-called trade dress or any other material reproduced and / or made available through this Website ("Material").
5.2 All materials on this Website, in whole and in part, including by way of example trademarks, domain names, designs and models, patents and copyright, are protected and in the sole ownership of ANNA GAV Jewelry and / or ANNA GAV Jewelry America Inc. All rights are reserved, worldwide.
5.3 All trademarks, trade names, logos and other distinctive designs and signs which are reproduced on the Website, whether registered or not, are trademarks or service marks of ANNA GAV Jewelry. All domain names used on the Website and / or connected to it are owned – or used with permission – by ANNA GAV Jewelry, which manages them on a worldwide basis.
5.4 This Website is solely for private, personal and non-commercial use, and the Material on this Website is presented for information and/ or promotional purposes only.
5.5 It is not permitted to reproduce (except where the reproduction is made for personal non- commercial use), publish, disclose, transmit, make available to the public, republish, distribute, display, remove, delete, add to, or otherwise modify, create and / or use derivative works from, or on any case works inspired to, sell or participate in any sale of, this Website, any of the material in this Website or related software, in whole and / or in part, in any form and / or manner, and for any purpose. If the downloading or the copying should be permitted by ANNA GAV Jewelry in writing, the user will not obtain any right, title or interest in any material or software as a result of any such downloading or copying.
6. Submitted material
6.1 You acknowledge and agree that any proposals, projects, ideas, concepts, photographs, contributions or any other content and material (with the exception of personal information) disclosed or sent to ANNA GAV Jewelry through this Website or by other means (the "Submitted Material") is not considered confidential. By submitting the Submitted Material you grant to ANNA GAV Jewelry a royalty free, non-exclusive, worldwide right to copy, reproduce, publish, disclose, distribute or otherwise use, in whole or in part, the Submitted Material, for the entire term of protection thereof, for advertising, promotional or product development purposes.
6.2 ANNA GAV Jewelry is not required or will not be required in the future to:
(i) keep any Submitted Material confidential;
(ii) pay compensation for any use of the Submitted Material or in connection to it;
(iii) respond to the submission of Submitted Material and / or confirm the relevant receipt.
6.3 You declare and warrant that the Submitted Material does not violate any rights of third parties arising from the law and / or contract, including, by way of example, the rights related to the author, trademarks, patents, trade secrets, confidentiality and any other proprietary or personal rights.
6.4 By submitting the Submitted Materials, you acknowledge the right, but not the obligation, of ANNA GAV Jewelry to copy, reproduce, publish, disclose, distribute or otherwise use such Submitted Material, or any part thereof, for any purpose, including, by way of example, advertising, promotional, product development or other commercial purposes, without in any case granting you or any third party the right to any compensation. You are and will be fully responsible for the content of any Submitted Material.
7. Links to other sites
7.1 This Website may contain links to other websites. ANNA GAV Jewelry has no control over such websites and will not be responsible or liable for any accessibility of third party websites or for their content.
7.2 Hyperlinks to other websites and references to information, products or services of third parties linked to this Website do not constitute, and should not be interpreted, in any way, as an endorsement by ANNA GAV Jewelry of such websites, information, products or services. Any question or comment related to these websites must be addressed to the relevant operators.
7.3 You are not permitted to frame this Website on any other website or to link to any part or section of the Website and / or to the Material, in whole or in part, without prior written consent of ANNA GAV Jewelry.
8. Exclusion Of Warranties
8.1 To the maximum extent permitted by law, this website, its contents and services are provided free of charge on an "as is" and "as available" basis. ANNA GAV Jewelry provides no warranty or guarantee in connection with this website, its content or services, including, by way of example, that it will always be available, without interruption or errors in functioning, or that it will be safe from malicious programs (such as viruses, bugs, malware or similar), or that it is suitable for any particular purposes, and expressly declines any such warranties.
8.2 ANNA GAV Jewelry works to ensure that the information made available through the website is accurate and up to date. However ANNA GAV Jewelry cannot guarantee the accuracy of such information or that such information is free from errors or omissions and ANNA GAV Jewelry makes no warranty, and shall have no liability, in respect of the same. ANNA GAV Jewelry reserves the right to update and/or correct the contents of the website at any time without notice and without any liability.
9. Limitation Of Liability
9.1 Some countries do not allow all or part of the following limitations or exclusions of liability and, if required by applicable law, the contents of this section may not apply to you.
9.2 As the service is provided free of charge, you are responsible for evaluating the information and content obtained through the website. By using the website you undertake all risks connected to the relevant use and to take full responsibility for any failure in the use, loss of data and costs associated with all necessary service and maintenance of hardware and / or software used in connection with the website.
9.3 To the maximum extent permitted by applicable law, you also undertake not to hold us, our license, service providers, agents, officers, or directors, liable, in any way, for any possible damages including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising or resulting from the use of this website, the services, its contents or related to it, or any linked site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if they are advised of the possibility of such damages, losses or expenses.
10. Product Availability
10.1 The Products available for purchase online are: jewelry, displays and small leather goods. All the Products are subject to availability at the time of the order. ANNA GAV reserves the right to vary at any time the quantity and/or the type of products that may be purchased on the Site. The Customer will be informed if the Product requested is not available.
10.2 For each product selected on the website, a summary page will be displayed automatically featuring a photograph of the item, its coloring and references, the quantity selected, its unit price and the total amount owed for your order. You should check that this information accurately reflects your selection before confirming your order. Upon confirmation, your order will be submitted to ANNA GAV for processing. While every effort is taken to try to ensure that the coloring, design and style of the products in the photographs displayed on the ANNA GAV website are representative of the original products, variations may occur due to technical restrictions of color reproduction on your computer equipment. Accordingly, ANNA GAV shall not be liable for any error or inaccuracy in the photographs or graphical representations of ANNA GAV products displayed on the ANNA GAV website.
10.3 ANNA GAV reserves the right to change at any time and without any previous notice the items shown on the ANNA GAV website.
11.1 All prices on the Site are stated in Euros. The prices are not inclusive of the shipping and delivery charges. Nor do the prices include customs duty on goods shipped outside of the European Union. ANNA GAV uses its best endeavor to ensure that all pricing information on the Site is accurate, but cannot guarantee the absolute absence of error. In the event that an error in the price of a Product shall occur, ANNA GAV will allow the Customer the option to confirm the purchase of the Product at the correct price or to cancel the order.
12. Purchase Agreement
12.1 By submitting the order to ANNA GAV the Customer acknowledges and states that he/she has reviewed and accepted all the indications provided in the purchasing procedure and he/she entirely accepts the present Terms and Conditions.
12.2 The online order form will be stored in the Site’s database for the time necessary for the fulfillment of the order.
12.3 The ownership of the Product purchased on the Site will be transferred to the Customer at the moment of the delivery on condition that ANNA GAV has received the payment for the entire value of the goods. In any event, the risks of damage and or loss of the Product are transferred to the Customer at the time of the delivery.
12.4 The data registered by ANNA GAV establishes the proof of all transactions between ANNA GAV and its customers. In case of dispute between ANNA GAV and one of its customers about a transaction made on the ANNA GAV website, the data registered by ANNA GAV is considered as irrefutable proof of the transaction content.
13. 1 The Customer may pay for the Products and the shipping expenses by credit card via PayPal. All payments made are according to the financial terms and conditions of PayPal. ANNA GAV accepts no responsibility for financial transactions made using the PayPal system. For more details on Paypal and its terms and conditions please follow this link: www.paypal.com
13.2 ANNA GAV does not take responsibility, in any form, for any kind of damage connected to the use of the website or the electronic order-processing and invoicing system.
14. Shipping and delivery
14.1 The shipping and delivery expenses are to be borne by the Customer and are clearly indicated in the online form. The shipping and delivery expenses may vary depending on location and on the type of shipment requested (i.e. express overnight etc.)
14.2 All the Products will be shipped by post, unless specifically requested otherwise by the Customer. All goods will be dispatched within 1-4 weeks of the invoice being paid in full.
14.3 ANNA GAV is not responsible for unpredictable delays, notwithstanding that, except for cases of Force Majure, the Product(s) will be shipped within a maximum of 28 days of the invoice being paid in full by the Customer, unless otherwise specified by the wait time stated on the order.
14.4 At the time of the delivery, the Customer shall verify that the quantities and quality of goods meet the required standard. If the goods are in anyway damaged, of the wrong type or of deficient quality, then the Customer shall inform ANNA GAV within 7 (seven) days of delivery, by email or telephone. If the Customer does not inform ANNA GAV of its dissatisfaction within those 7 days, ANNA GAV reserves the right to pay no refund or to provide no replacement. In the event that, due to sudden and temporary unavailability of the Products, ANNA GAV shall be unable to deliver the goods, ANNA GAV shall promptly inform the Customer by e-mail within thirty (30) days at the latest.
The amount paid by the Customer shall be refunded as quickly as possible.
14.5 ANNA GAV reserves the right to divide your order into part shipments. In these situations the shipping costs will be charged accordingly.
15. Returns and cancellations
15.1 ANNA GAV wishes to guarantee the complete satisfaction of the Customer. ANNA GAV will refund the entire cost of the Product(s) that are returned by the Customer not worn, not used and not damaged, and accompanied by relevant the invoice, within 15 (fifteen) days of the delivery date.
15.2 The refunds will be issued in the same form as was utilized for payment.
15.3 The purchased goods may be returned within a maximum of 15 (fifteen) days of the delivery date.
15.4 The Products purchased online cannot be refunded nor returned in outlet stores.
15.5 The delivery costs are not refundable.
15.6 All the delivery expenses for the return of the Products shall be borne by the Customer: each and any cost borne by the Customer for the return is not refundable.
15.7 ANNA GAV reserves the right to refuse the return those Products that do not conform to the provision of the above paragraph.
15.8 ANNA GAV, undertakes to promptly refund the Customer within (30) thirty days of the written order cancellation request and receipt of the goods.
15.9 Once the refund has been completed ANNA GAV will send a confirmation e-mail.
15.10 ANNA GAV will not be held responsible for the refund or the compensation of those Products that have been lost, stolen or damaged.
15.11 ANNA GAV will use its best endeavors to satisfy the Customer. Moreover once the product has been paid for the order may no longer be modified nor deleted until the Products have been duly returned to ANNA GAV.
16. Jewelry care
16.1 ANNA GAV jewelry should be cared for according to the instructions given in the posted “Jewelry care guide”, which can also be found on the ANNA GAV website. ANNA GAV shall accept no responsibility for any damage occurring as a result of a failure to follow the guide.
17.1 Please note that the returned item must be received by ANNA GAV in its original condition and that new orders are subject to ANNA GAV having available merchandise on-hand. Shipping charges for any returned item(s) are the client’s responsibility.
18. Errors and mistakes
18.1 ANNA GAV uses its best endeavors in order to keep the information on the Site constantly updated.
18.2 Moreover it is not possible to guarantee the complete absence of errors on the Site. The Site might carry typos, errors, inaccuracies some of which may refer to the price of the Product, to the product availability and/or to the details of the Products.
18.3 ANNA GAV reserves the right to amend the errors and inaccuracies also after the order has been submitted and furthermore reserves the right to amend or modify the information on the Site at any time without prior communication.
21.1 The ANNA GAV com website may contain links to third party websites not under the operation or control of ANNA GAV. Such links are provided as a convenience only and can not, and should not be interpreted as, an express or implied endorsement of such third party websites or any products or services offered thereon. You may only provide a link to the ANNA GAV website if expressly authorized in writing by ANNA GAV.
22. Disclaimer of Warranty
22.1 ANNA GAV Jewelry does not guarantee or represent that:
– the ANNA GAV website is free from viruses, worms, Trojan horses or other destructive material;
– the information contained on the ANNA GAV website is accurate, complete or up to date.
For any further information and assistance on the Site and or on the online purchases please contact us at the following
e-mail address: firstname.lastname@example.org
or at the following mailing address:
ANNA GAV jewelry
Mikkolantie 1 A
Tel. +358 40 745 6664